Enhancing Service Business Models for Manufacturers       

Introduction

As industries continue to globalise, commoditise and digitalise, manufacturers face the dual challenge of meeting evolving customer demands and managing the risks transferred to them by their clients. Manufacturers must reassess their service business models to maintain their competitive edge. 

These changes demand that manufacturers adopt advanced service business models, potentially evolving towards outcome-based services and product-as-a-service models, focusing on delivering measurable results aligned with customer outcomes.  

However, these shifts involve navigating increased liability, warranty challenges, and developing comprehensive outsourcing services that align with customers' core business needs. 

Success in this transformation can lead to significant competitive advantages, enhanced customer satisfaction, and sustainable business growth. Failure to adapt may result in falling behind competitors and losing market relevance. 

This raises a critical question: How will your business navigate the complexities of digital transformation, customer-centric service models, and a changing competitive landscape to ensure continued growth and customer satisfaction? 

In the Executive Service Roundtable of October 2024, we will delve into three crucial topics to drive the enhancement of service business models for manufacturers: 

• Understanding Different Service Business Models 
• Identifying Customer Problems and Solutions 
• Building Capabilities for Future Viability 

Kick-Off meeting

October 1

Key topics:

Understanding Different Service Business Models 

• Explore various service models, including those related to customer assets versus customer operations. 
• Analyse effort-based contracts versus performance-based contracts, highlighting their implications on service delivery and customer satisfaction. 
• Discuss the scope of relevance and impact of different service models, from narrow to wide, and their integration into customers' core business operations. 

Identifying Customer Problems and Solutions 

• Examine the specific customer problems that different service models aim to solve and identify the types of customers who benefit most from these models. 
• Assess the impact of these service models on your business, including the capabilities and resources required to implement and sustain them. 
• Develop agile roadmaps to explore, evolve, and adapt service offerings in response to changing customer needs and market conditions. 

Building Capabilities for Future Viability 

• Discuss the essential capabilities manufacturers must develop to support new service models, including technological, operational, and strategic competencies. 
• Evaluate the role of digitalisation in enhancing service offerings and driving innovation in service delivery. 
• Explore strategies for maintaining agility and readiness to adapt to future market and technological changes, ensuring long-term viability and competitiveness in the industry. 

 

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

• Become a (free) member now to join the full Kick-Off meetings.
• Or try one full session first - reserve your seat above).

I am already a (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only (free) members have access to recordings of Kick-Off meetings:

• With a Free Roundtable membership, you will have access to the recording of the Kick-Off meetings you attended.
• With a Flex Access Roundtable membership, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.

Ask-Us-Anything meeting

October 8

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

• To be decided after the first meeting of this Roundtable

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Deep-Dive meeting

October 15

During this meeting, we will be making a Deep-Dive on one or two sub-topics chosen by the participants beforehand.

For the first 30 minutes, we will present best practices and insights, after which we will continue with a 30-minute peer discussion.

We will cover:

• TBD

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Ask-Us-Anything meeting

October 22

During this meeting, we will be discussing some of the questions that have been submitted by participants beforehand, like:

• TBD

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A Kick-Off meeting on the first Monday of the Month.
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first Ask-Us-Anything meeting on the second Monday of the month.
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A Deep-Dive meeting on the third Monday of the month.
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

Cookies are required

This website requires cookies to recognise you as a participant or a member and adequately show you the meetings and resources.

If the website currently does not recognise you as a participant in a meeting or as a Roundtable member, the following two quick steps can fix this (click both buttons).

In case this does not work, please contact our support team.

1. Allow cookie for this site

 

2. Submit this short form