Leveraging Generative AI in Service       

Introduction

As Generative AI is rapidly being adopted and continues to develop, businesses face both significant opportunities and challenges. 

Integrating AI can streamline operations, enhance predictive maintenance, reduce costs, and drive new value propositions and advanced services. 

Yet, deploying these technologies involves navigating complexities such as technical challenges, people management, risk mitigation, and uncertainty about future developments. 

Success in these areas can lead to a distinct competitive advantage, offering more effective solutions and creating substantial value for customers. Failure will lead to falling behind the competition. 

This raises a critical question: How will your business navigate the exciting and potentially uncertain opportunities and challenges as Generative AI revolutionizes services? 

In the Executive Service Roundtable of September 2024, we will delve into three crucial topics to drive value and pace the adoption of Generative AI in services: 

• How to Drive Value from Generative AI 
• How to Build Generative AI-Driven Capabilities 
• Navigating Risks 

Kick-Off meeting

September 3

Key topics:

How to Drive Value from Generative AI:

• Enhancing service operations with applications such as remote services, support to maintenance teams in the field, predictive maintenance, and improving the efficiency of service delivery. 
• Developing new services to solve emerging customer problems, such as sustainability, energy consumption, quality, and safety. 
• Extending AI to other service capabilities, like service marketing, sales, and training. 

How to Build Generative AI-Driven Capabilities 

• Understanding the essential steps required to adopt AI technologies in service contexts. 
• Evaluating development strategies, whether top-down design-driven or bottom-up exploratory approaches. 
• Exploring partnerships and collaborations that can accelerate AI capability building within your organization. 

Navigating Risks 

• Outlining potential risks associated with AI deployment, such as data privacy issues, reliance on flawed AI outputs, and intellectual property challenges. 
• Discussing strategies to mitigate these risks, including conducting robust testing, implementing ethical AI frameworks, and establishing secure data management practices. 

 

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

• Become a (free) member now to join the full Kick-Off meetings.
• Or try one full session first - reserve your seat above).

I am already a (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only (free) members have access to recordings of Kick-Off meetings:

• With a Free Roundtable membership, you will have access to the recording of the Kick-Off meetings you attended.
• With a Flex Access Roundtable membership, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.

Ask-Us-Anything meeting

September 10

During this meeting, we discussed some of the questions that have been submitted by participants beforehand:

• Commercial applications of Generative AI 

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Deep-Dive meeting

September 17

During this meeting, we made a Deep-Dive on some sub-topics chosen by the participants beforehand.

For the first 30 minutes, we presented best practices and insights, after which we continued with a 30-minute peer discussion.

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Ask-Us-Anything meeting

September 24

During this meeting, we discussed some of the questions that have been submitted by participants beforehand.

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A Kick-Off meeting on the first Monday of the Month.
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first Ask-Us-Anything meeting on the second Monday of the month.
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A Deep-Dive meeting on the third Monday of the month.
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

Cookies are required

This website requires cookies to recognise you as a participant or a member and adequately show you the meetings and resources.

If the website currently does not recognise you as a participant in a meeting or as a Roundtable member, the following two quick steps can fix this (click both buttons).

In case this does not work, please contact our support team.

1. Allow cookie for this site

 

2. Submit this short form