Navigating Multiple Disruptive Forces in Service    

Introduction

As the service landscape undergoes rapid transformations, businesses are facing an array of disruptive forces—from a shrinking talent pool of service experts to the challenges and opportunities of digitalization. The shifts in servitization models and circular business strategies further add layers of complexity. The challenge isn't just staying ahead of these disruptions; it's developing resilient strategies that enable your service business to thrive amidst these changes. 

Strategies for a Resilient Service Business: Beyond Mere Survival   

Do you find your organization grappling with how to identify the numerous disruptive forces at play? Are you struggling to transform these challenges into opportunities for innovation and growth? Do you seek actionable strategies to not only survive but excel in this fast-changing service environment? 

If you're nodding along, then you're exactly where you need to be. In the Executive Service Roundtable of February 2024, we will dissect the various disruptive forces impacting the service sector and discuss how to turn these disruptions into pathways for a more resilient, adaptive service business. 

By the end of this roundtable, you'll leave with a comprehensive understanding of how to navigate the disruptions impacting your service business. You'll gain actionable insights into identifying threats and opportunities and developing robust strategies backed by solid OKRs. 

Join us at the Executive Service Roundtable in February 2024, where we will unpack the 3 key questions:

• What Are the Potentially Disruptive Forces on Our Radar Screen?  
• How to Strategize? 
• What Actions Should We Be Taking Now, and How? 

Kick-Off meeting

February 5

Key topics:

What Are the Potentially Disruptive Forces on Our Radar Screen? 

• Labor Market Scarcity 
  Understanding the increasing difficulty in hiring skilled service engineers and its impact on your business.
• Digital Disruption  
  Exploring how digitalization and AI are changing the service landscape and introducing new forms of competition. 
• Servitization and Circular Business Models 
  Examining how "products as a service" models and circular strategies can disrupt both the spare parts and equipment business. 

How to Strategize? 

• Understanding VUCA 
  Breaking down the elements of volatility, uncertainty, complexity, and ambiguity in the service sector. 
• Future-Proof Visions 
  Discussing how to establish long-term visions that can guide your service transformation. 
• Winning Strategies 
  Learning from Roger Martin's principles to develop strategies that set you ahead of the competition. 
  

What Actions Should We Be Taking Now, and How? 

• Immediate Steps 
  Outlining actionable measures that can be implemented now to navigate current disruptions. 
• Setting OKRs 
  Discussing how to establish Objectives and Key Results that are measurable and aligned with your strategic goals. 
• Monitoring and Adjustment 
  Exploring best practices for tracking performance and making data-driven adjustments to your strategies. 

 

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

• Become a (free) member now to join the full Kick-Off meetings.
• Or try one full session first - reserve your seat above).

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View the recording, slides and meeting notes

Only (free) members have access to recordings of Kick-Off meetings:

• With a Free Roundtable membership, you will have access to the recording of the Kick-Off meetings you attended.
• With a Flex Access Roundtable membership, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.

Ask-Us-Anything meeting

February 12

During this meeting, we discussed some of the questions that have been submitted by participants beforehand, like:

• Drafting a matrix of trends, potential impact, (weak) signs to monitor.

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Deep-Dive meeting

February 19

During this meeting, we made a Deep-Dive on two sub-topics chosen by the participants beforehand.

For the first 30 minutes, we presented best practices and insights, after which we continued with a 30-minute peer discussion.

We covered:

• How to strategically navigate (potential) disruption. 
• What actions to take?

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Ask-Us-Anything meeting

February 26

During this meeting, we discussed some of the questions that have been submitted by participants beforehand, like:

• How to develop a sense of urgency to anticipate potential disruption 
• Where to start if disruption is not really on our strategic agenda  

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A Kick-Off meeting on the first Monday of the Month.
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first Ask-Us-Anything meeting on the second Monday of the month.
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A Deep-Dive meeting on the third Monday of the month.
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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