Craft a Mission and Vision that speeds up your service transformation  

Introduction

Navigating the terrain of service transformation is complex and the stakes are high. While offering significant value, this transformative shift often takes a back seat in traditionally product-centric manufacturing companies. The result? A pervasive lack of clear direction and focus hampers the pace of your service transformation journey. 

The solution lies in establishing a compelling mission and vision. These guiding principles not only articulate where you're headed but also define your aspiration for a winning pace in service transformation. 

By grounding your efforts in a well-defined mission and vision, you create an actionable framework that empowers teams and propels your service transformation forward at a winning pace. 

Join us at the Executive Service Roundtable in December 2023, where we will unpack the 3 key questions:

• What content makes an effective mission and vision? 
• Why is a strong Mission and Vision crucial for service transformation? 
• How Do You Develop a Strong Mission and Vision for Service Transformation? 

Kick-Off meeting

November 24 

Key topics:

• What content makes an effective mission and vision? What is a "winning aspiration" and why is it vital? 
  
  • What is a "winning aspiration" and why is it vital? 
  • How can you set a compelling and interesting direction for your team and stakeholders? 
  • How do you define and track measurable progress to ensure you're on the right path? 
• Why is a strong Mission and Vision crucial for service transformation? How does it guide strategic decision-making in complex environments?
  • How does it rally your teams, stakeholders, and customers to create alignment?
  • How does it serve as the engine that drives a winning pace in your service transformation efforts? 
  • How does it serve as the engine that drives a winning pace in your service transformation efforts? 
• How Do You Develop a Strong Mission and Vision for Service Transformation?
  
  • How do you ensure the focus is customer-centric and goes beyond just product thinking? 
  • How do you articulate what "winning" looks like in the context of customer challenges? 
  • How do you define this collaboratively, gathering input from teams, stakeholders, and customers? 

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

• Become a (free) member now to join the full Kick-Off meetings.
• Or try one full session first - reserve your seat above).

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View the recording, slides and meeting notes

Only (free) members have access to recordings of Kick-Off meetings:

• With a Free Roundtable membership, you will have access to the recording of the Kick-Off meetings you attended.
• With a Flex Access Roundtable membership, you will have access to the recordings, slides and meeting notes of all kick-off meetings, as well as those you were not able to attend.

Ask-Us-Anything meeting

December 1

During this meeting, we discussed some of the questions that have been submitted by participants beforehand, like:

• Examples of missions and visions 
• What makes a mission and vision engaging and memorable 

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

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View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Deep-Dive meeting

December 8

During this meeting, we made a Deep-Dive on one or two sub-topics chosen by the participants beforehand.

For the first 30 minutes, we presented best practices and insights, after which we continued with a 30-minute peer discussion.

We covered:

• What makes a mission and vision compelling for colleagues, stakeholders and customers? 
• How to develop a compelling mission & vision? 

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Ask-Us-Anything meeting

December 15

During this meeting, we discussed some of the questions that had been submitted by participants beforehand, like:

• Why / when should the service have a specific vision & mission?
• Who should develop this vision & mission?

Only All Access Roundtable Members can join the extended Roundtable meetings, like the Ask-Us-Anything and Deep-Dive meetings. 

I am already (free) member - this website does not recognise me

View the recording, slides and meeting notes

Only All Access Roundtable Members have access to recordings, slide decks and meeting notes of Ask-Us-Anything meetings.

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A Kick-Off meeting on the first Monday of the Month.
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first Ask-Us-Anything meeting on the second Monday of the month.
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A Deep-Dive meeting on the third Monday of the month.
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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