Service Transformation Summit
How to monetise advanced services
Drive revenue growth from your advanced services
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Theme
We see new revenue opportunities and challenges as we develop and launch new, advanced services.
New revenue streams are not a give. However, the related investments and costs are.
That is why the capability to monetise advanced services is mission-critical for a service business.
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Topics
We will dive into 4 sub-topics:
- Compellingly Articulating Customer Value.
- Defining Adequate Revenue Models.
- Generating Demand for Advanced Services.
- Selling the Value to Customers.
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For whom
Designed for global and regional leaders and professionals engaged in General Management, Service Strategy, Development, and Operations, including specialized roles in Digital Services, Marketing, Sales, Customer Success, and Pricing.
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Benefits
In a rapidly evolving industry, staying current on emerging trends, practices, and effective strategies is essential for service leaders and developers. Keeping informed is not just critical—it's a strategic advantage that drives successful and continuous service transformation.
Choose In-person or Online:
Amsterdam | November 15-16, 2023, |
APAC | November 26 & 27, 2024 |
Americas | December 3 & 4, 2024 |
EMEA | December 10 & 11, 2024 |
Practitioners only
Service Transformation Summit
Building Trusted Partnerships in a Digital and Remote Service Era
Work in progress
We are currently developing the program for this summit, including the exact theme, the main topics and the speakers.
If the theme has sparked your interest and you wish to stay informed about our progress, mark your calendar and (provisionally) reserve your spot on the right.
Choose In-person or Online:
Singapore | February 5-6, 2025 |
Chicago | February 19-20, 2025 |
Amsterdam | March 5-6, 2025 |
EMEA | April 15-16, 2025 |
Americas | April 29-30, 2025 |
APAC | May 6-7, 2025 |
Practitioners only
Focus on
1 challenge
Extensive
discussions
Practitioners
Only
Global Coverage
About the theme
Introduction
Is your company struggling to monetise your advanced services and generate the revenue these deserve?
It's frustrating when customers don't see the value, leading to missed opportunities and stagnant growth.
But there's a solution.
Join us at the Service Transformation Summit and:
- Discuss with your peers how to monetise your advanced services.
- Discover practical strategies.
- And learn from like-minded peers who have faced similar challenges.
Don't miss this opportunity to unlock the key to successful service transformation.
Monetising advanced services is a mission-critical capability for a successful service transformation.
Every service business is going through a service transformation journey in which the services and delivery models become more knowledge-driven, data-driven, digitalised, and remote.
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Read more
This transformation involves various types of services:
- Equipment condition-related services like remote diagnostics, remote condition monitoring, remote interventions, predictive maintenance, supported self-help and DIY services.
- Equipment performance, like performance monitoring, configuration alerts, and remote optimisation services.
- Customers’ operational performance, like process monitoring, process outsourcing, and process optimisation.
All these new, advanced services come at a cost and investment.
They also come with new revenue opportunities and challenges.That is why the capability to monetise advanced services is mission-critical for a service business.
Without this capability to monetise:
- New advanced services will not be viable in the short term, let alone in the longer term.
- A service business will fall behind the competition and miss out on the exciting opportunities ahead of us.
Topics we will discuss
Compellingly Articulating Customer Value
Your customers may not see the value of your advanced services and decline to pay extra, leading to lost revenue and profitability.
It is frustrating when you have invested significant time, effort, and resources into developing advanced services, but your customers do not understand their value. This can be a significant roadblock to monetizing your services and driving your service transformation and growth.
During the Summit, we will discuss how to compellingly articulate the customer value of your advanced services. By understanding your customers' pain points and communicating how your services can solve their problems, you can demonstrate the value of your offerings.
Read the blog: Articulate the value to monetise tour advanced services
Defining an Adequate Revenue Model
It can be a struggle to define an adequate revenue and pricing model that monetizes your advanced services while remaining competitive in the market.
Getting it wrong can lead to lost revenue, decreased profitability, and an inability to compete in the market.
During the Summit, we will discuss how to define an adequate revenue and pricing model that balances your customers' willingness to pay with your need for profitability. We will discuss different pricing models, such as subscription-based and usage-based pricing, and how to choose the right one for your business.
Read the blog: Define an adequate revenue and pricing model to monetise your advanced services
Generating Demand for Advanced Services
Most services do not sell themselves but require a solid approach to generate awareness and interest of (potential) customers. This is where advanced service marketing comes in.
Without, you will see too little interest and demand, leaving little sales or upsell opportunities for service sales to follow up. This can lead to a lack of growth in general and new services failing even though you got your loyal early adopters converted to your new services.
During the Summit, we will discuss how to establish strong service marketing capabilities that build customers' awareness and generate demand for your advanced services.
Selling the Value to Customers
Many are struggling to sell the value of their advanced services to their customers, leading to lost revenue and customer dissatisfaction.
It can be challenging to sell the value of your advanced services to customers, leading to lost revenue and customer dissatisfaction. This can be particularly frustrating when you know the value of your services and are struggling to get customers to see it.
During the Summit, we will discuss the various sales methodologies, how to organise the service sales capability and what it takes to execute these.
Read the blog: Sell the value of your advanced services and monetise these
Practitioners only
The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, which I think it's beneficial, especially knowing that there will be other summits to cover other topics.
Navè Orgad
DIRECTOR, BUSINESS DEVELOPMENT & CUSTOMER EXPERIENCE, KONECRANES
Speakers - your peers
Participants of both online and in-person Chapters can access every presentation of all Chapters after the Summit.
Choose your preferred option:
Uta GölnitzAssociate Director Strategic Lab Consultancy |
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Uta Gölnitz serves as the Associate Director of Strategic Lab Consultancy at Qiagen. She leverages her expertise in developing services, including consultancy offerings, to assist customers in enhancing their workflows and achieving operational excellence. With a focus on strategy and innovation, Gölnitz plays a crucial role in guiding clients towards improved efficiencies and performance in their laboratory operations. Qiagen is an international company specializing in the development and distribution of sample and assay technologies. These technologies are widely utilized in molecular diagnostics, applied testing, and various areas of academic and pharmaceutical research. The company's products and services range across multiple sectors, delivering comprehensive solutions for molecular testing and sample processing. With a strong global presence, Qiagen operates more than 35 offices across over 25 countries. The company's global headquarters are in The Netherlands. |
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Vincent SiebenHead of Services Marketing |
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Vincent Sieben serves as the global Services Head of Marketing at Philips, bringing over 15 years of experience in services and marketing. Sieben's leadership philosophy centres on "The right solution delivered at the right moment." Creating 'the right solution & moment' for customers and end-users is his main driver as Global Head of Services Marketing at Philips. To get the job done he prefers to combine scientific marketing knowledge with pragmatism. No matter the excellence of the idea, analysis and plan, it’s the correct implementation that defines the success! Sieben has a proven track record of excelling in services, strategic marketing, market development and go-to-market campaigns. In 2015 he was awarded as Dutch Marketing Talent of the Year after which he joined Philips. In a short period of time, he has been promoted twice leading to his current role as Head of Services Marketing. Philips, founded in 1891, is a Dutch multinational corporation headquartered in Amsterdam. Initially known for electronics, it has shifted focus to health technology and operates in three main divisions: Personal Health, Connected Care, and Diagnosis & Treatment. With around 80,000 employees globally, Philips continues to influence markets worldwide. |
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Jeroen WieringaService Director Prepared Foods |
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Jeroen Wieringa is a seasoned business and change manager, bringing over fifteen years of leadership experience to his role as the Service Director for Prepared Foods at Marel. His expertise spans across digital customer service, change management, and project/program management. Wieringa's international leadership experience, including three years in Japan. As the Service Director for Prepared Foods at Marel, he leverages this experience to navigate complex challenges and drive service innovation in the food processing industry. Marel is a multinational food processing company based in Garðabær, Iceland. It manufactures and provides equipment, systems, software, and services to the poultry, meat, and fish processing industries. The company, a large manufacturer of food processing equipment for primary, secondary, and tertiary processing, employs about 6,000 people in over 30 countries across six continents |
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Chiara MaielloSenior Director Global Services |
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Chiara Maiello serves as the Senior Director of Global Services at Thermo Fisher Scientific, bringing extensive experience in product and service marketing management to her role. With a focus on marketing and strategy development, Chiara utilizes her strong global market knowledge, acquired through customer research and market segmentation, to guide her work. Her ability to combine long-term strategic vision with a robust tactical approach allows her to successfully deploy strategies that create value for customers and accelerate their success. Thermo Fisher Scientific is an American multinational corporation that provides scientific research services, including instrumentation, reagents, consumables, and software. The company offers products such as Chromatography Systems, Clinical Analyzers, DNA Sequencing Systems, and Laboratory Automation equipment among others. It is a significant player in drug development and clinical trial services, serving over 800 clients globally with 130,000 people. |
Presentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Uta GölnitzAssociate Director Strategic Lab Consultancy |
|
Uta Gölnitz serves as the Associate Director of Strategic Lab Consultancy at Qiagen. She leverages her expertise in developing services, including consultancy offerings, to assist customers in enhancing their workflows and achieving operational excellence. With a focus on strategy and innovation, Gölnitz plays a crucial role in guiding clients towards improved efficiencies and performance in their laboratory operations. Qiagen is an international company specializing in the development and distribution of sample and assay technologies. These technologies are widely utilized in molecular diagnostics, applied testing, and various areas of academic and pharmaceutical research. The company's products and services range across multiple sectors, delivering comprehensive solutions for molecular testing and sample processing. With a strong global presence, Qiagen operates more than 35 offices across over 25 countries. The company's global headquarters are in The Netherlands. |
|
Vincent SiebenHead of Services Marketing |
|
Vincent Sieben serves as the global Services Head of Marketing at Philips, bringing over 15 years of experience in services and marketing. Sieben's leadership philosophy centres on "The right solution delivered at the right moment." Creating 'the right solution & moment' for customers and end-users is his main driver as Global Head of Services Marketing at Philips. To get the job done he prefers to combine scientific marketing knowledge with pragmatism. No matter the excellence of the idea, analysis and plan, it’s the correct implementation that defines the success! Sieben has a proven track record of excelling in services, strategic marketing, market development and go-to-market campaigns. In 2015 he was awarded as Dutch Marketing Talent of the Year after which he joined Philips. In a short period of time, he has been promoted twice leading to his current role as Head of Services Marketing. Philips, founded in 1891, is a Dutch multinational corporation headquartered in Amsterdam. Initially known for electronics, it has shifted focus to health technology and operates in three main divisions: Personal Health, Connected Care, and Diagnosis & Treatment. With around 80,000 employees globally, Philips continues to influence markets worldwide. |
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Jeroen WieringaService Director Prepared Foods |
|
Jeroen Wieringa is a seasoned business and change manager, bringing over fifteen years of leadership experience to his role as the Service Director for Prepared Foods at Marel. His expertise spans across digital customer service, change management, and project/program management. Wieringa's international leadership experience, including three years in Japan. As the Service Director for Prepared Foods at Marel, he leverages this experience to navigate complex challenges and drive service innovation in the food processing industry. Marel is a multinational food processing company based in Garðabær, Iceland. It manufactures and provides equipment, systems, software, and services to the poultry, meat, and fish processing industries. The company, a large manufacturer of food processing equipment for primary, secondary, and tertiary processing, employs about 6,000 people in over 30 countries across six continents |
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Chiara MaielloSenior Director Global Services |
|
Chiara Maiello serves as the Senior Director of Global Services at Thermo Fisher Scientific, bringing extensive experience in product and service marketing management to her role. With a focus on marketing and strategy development, Chiara utilizes her strong global market knowledge, acquired through customer research and market segmentation, to guide her work. Her ability to combine long-term strategic vision with a robust tactical approach allows her to successfully deploy strategies that create value for customers and accelerate their success. Thermo Fisher Scientific is an American multinational corporation that provides scientific research services, including instrumentation, reagents, consumables, and software. The company offers products such as Chromatography Systems, Clinical Analyzers, DNA Sequencing Systems, and Laboratory Automation equipment among others. It is a significant player in drug development and clinical trial services, serving over 800 clients globally with 130,000 people. |
resentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Uta GölnitzAssociate Director Strategic Lab Consultancy |
|
Uta Gölnitz serves as the Associate Director of Strategic Lab Consultancy at Qiagen. She leverages her expertise in developing services, including consultancy offerings, to assist customers in enhancing their workflows and achieving operational excellence. With a focus on strategy and innovation, Gölnitz plays a crucial role in guiding clients towards improved efficiencies and performance in their laboratory operations. Qiagen is an international company specializing in the development and distribution of sample and assay technologies. These technologies are widely utilized in molecular diagnostics, applied testing, and various areas of academic and pharmaceutical research. The company's products and services range across multiple sectors, delivering comprehensive solutions for molecular testing and sample processing. With a strong global presence, Qiagen operates more than 35 offices across over 25 countries. The company's global headquarters are in The Netherlands. |
|
Vincent SiebenHead of Services Marketing |
|
Vincent Sieben serves as the global Services Head of Marketing at Philips, bringing over 15 years of experience in services and marketing. Sieben's leadership philosophy centres on "The right solution delivered at the right moment." Creating 'the right solution & moment' for customers and end-users is his main driver as Global Head of Services Marketing at Philips. To get the job done he prefers to combine scientific marketing knowledge with pragmatism. No matter the excellence of the idea, analysis and plan, it’s the correct implementation that defines the success! Sieben has a proven track record of excelling in services, strategic marketing, market development and go-to-market campaigns. In 2015 he was awarded as Dutch Marketing Talent of the Year after which he joined Philips. In a short period of time, he has been promoted twice leading to his current role as Head of Services Marketing. Philips, founded in 1891, is a Dutch multinational corporation headquartered in Amsterdam. Initially known for electronics, it has shifted focus to health technology and operates in three main divisions: Personal Health, Connected Care, and Diagnosis & Treatment. With around 80,000 employees globally, Philips continues to influence markets worldwide. |
|
Jeroen WieringaService Director Prepared Foods |
|
Jeroen Wieringa is a seasoned business and change manager, bringing over fifteen years of leadership experience to his role as the Service Director for Prepared Foods at Marel. His expertise spans across digital customer service, change management, and project/program management. Wieringa's international leadership experience, including three years in Japan. As the Service Director for Prepared Foods at Marel, he leverages this experience to navigate complex challenges and drive service innovation in the food processing industry. Marel is a multinational food processing company based in Garðabær, Iceland. It manufactures and provides equipment, systems, software, and services to the poultry, meat, and fish processing industries. The company, a large manufacturer of food processing equipment for primary, secondary, and tertiary processing, employs about 6,000 people in over 30 countries across six continents |
|
Chiara MaielloSenior Director Global Services |
|
Chiara Maiello serves as the Senior Director of Global Services at Thermo Fisher Scientific, bringing extensive experience in product and service marketing management to her role. With a focus on marketing and strategy development, Chiara utilizes her strong global market knowledge, acquired through customer research and market segmentation, to guide her work. Her ability to combine long-term strategic vision with a robust tactical approach allows her to successfully deploy strategies that create value for customers and accelerate their success. Thermo Fisher Scientific is an American multinational corporation that provides scientific research services, including instrumentation, reagents, consumables, and software. The company offers products such as Chromatography Systems, Clinical Analyzers, DNA Sequencing Systems, and Laboratory Automation equipment among others. It is a significant player in drug development and clinical trial services, serving over 800 clients globally with 130,000 people. |
resentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Uta GölnitzAssociate Director Strategic Lab Consultancy |
|
Uta Gölnitz serves as the Associate Director of Strategic Lab Consultancy at Qiagen. She leverages her expertise in developing services, including consultancy offerings, to assist customers in enhancing their workflows and achieving operational excellence. With a focus on strategy and innovation, Gölnitz plays a crucial role in guiding clients towards improved efficiencies and performance in their laboratory operations. Qiagen is an international company specializing in the development and distribution of sample and assay technologies. These technologies are widely utilized in molecular diagnostics, applied testing, and various areas of academic and pharmaceutical research. The company's products and services range across multiple sectors, delivering comprehensive solutions for molecular testing and sample processing. With a strong global presence, Qiagen operates more than 35 offices across over 25 countries. The company's global headquarters are in The Netherlands. |
|
Vincent SiebenHead of Services Marketing |
|
Vincent Sieben serves as the global Services Head of Marketing at Philips, bringing over 15 years of experience in services and marketing. Sieben's leadership philosophy centres on "The right solution delivered at the right moment." Creating 'the right solution & moment' for customers and end-users is his main driver as Global Head of Services Marketing at Philips. To get the job done he prefers to combine scientific marketing knowledge with pragmatism. No matter the excellence of the idea, analysis and plan, it’s the correct implementation that defines the success! Sieben has a proven track record of excelling in services, strategic marketing, market development and go-to-market campaigns. In 2015 he was awarded as Dutch Marketing Talent of the Year after which he joined Philips. In a short period of time, he has been promoted twice leading to his current role as Head of Services Marketing. Philips, founded in 1891, is a Dutch multinational corporation headquartered in Amsterdam. Initially known for electronics, it has shifted focus to health technology and operates in three main divisions: Personal Health, Connected Care, and Diagnosis & Treatment. With around 80,000 employees globally, Philips continues to influence markets worldwide. |
|
Jeroen WieringaService Director Prepared Foods |
|
Jeroen Wieringa is a seasoned business and change manager, bringing over fifteen years of leadership experience to his role as the Service Director for Prepared Foods at Marel. His expertise spans across digital customer service, change management, and project/program management. Wieringa's international leadership experience, including three years in Japan. As the Service Director for Prepared Foods at Marel, he leverages this experience to navigate complex challenges and drive service innovation in the food processing industry. Marel is a multinational food processing company based in Garðabær, Iceland. It manufactures and provides equipment, systems, software, and services to the poultry, meat, and fish processing industries. The company, a large manufacturer of food processing equipment for primary, secondary, and tertiary processing, employs about 6,000 people in over 30 countries across six continents |
|
Chiara MaielloSenior Director Global Services |
|
Chiara Maiello serves as the Senior Director of Global Services at Thermo Fisher Scientific, bringing extensive experience in product and service marketing management to her role. With a focus on marketing and strategy development, Chiara utilizes her strong global market knowledge, acquired through customer research and market segmentation, to guide her work. Her ability to combine long-term strategic vision with a robust tactical approach allows her to successfully deploy strategies that create value for customers and accelerate their success. Thermo Fisher Scientific is an American multinational corporation that provides scientific research services, including instrumentation, reagents, consumables, and software. The company offers products such as Chromatography Systems, Clinical Analyzers, DNA Sequencing Systems, and Laboratory Automation equipment among others. It is a significant player in drug development and clinical trial services, serving over 800 clients globally with 130,000 people. |
Practitioners only
We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.
Olivier Cocheril
VICE-PRESIDENT ASSET PERFORMANCE & MAINTENANCE SOLUTIONS, SIDEL
Your Hosts
Agenda
Participants of both online and in-person Chapters can access every presentation of all Chapters after the Summit.
Choose your preferred Chapter:
Wednesday - November 15
10:00 |
Registration |
11:00 |
Opening An overview of the challenges, the importance and essential elements for monetising advanced services. |
11:30 |
Presentation: Advanced Services Commercialisation - The Long Journey Monetization is a comprehensive process that begins with customer segmentation and extends to service development and go-to-market strategies, with a significant emphasis on dedicated service marketing and sales. |
12:15 |
Presentation: Service Solutions for Ovens Monetization through Digitally Enabled Services Monetizing services demands a deep understanding and precise articulation of the operational challenges and pain points that you solve for your customers. |
13:00 |
Lunch |
14:00 |
Presentation: how QIAGEN has been monetising value-adding Services for Infectious disease testing How to really your teams and stakeholders for atransformation? |
14:45 |
Delivering Innovation That Matters to You Monetising service not only requires adequate marketing and sales enablement, but also also tailoring contracts and bundles to the customer needs of different segments and continuously demonstrating the customer value delivered. |
15:30 |
Networking Break |
16:00 |
Discussion: Articulating customer value |
17:50 |
Summary of the day Plenary discussion summarising key take-aways of the day. |
18:00 |
Networking drinks |
19:00 |
Dinner |
Thursday - November 16
8:00 |
Discussion: Generate demand |
9:55 |
Networking break |
10:25 |
Discussion: Sell the value |
12:15 |
Lunch |
13:15 |
Discussion: Revenue models |
15:05 |
Summary of the Summit We will conclude the interactive summit, packed with in-depth discussion sessions, with a final plenary discussion to summarise key takeaways. |
15:20 |
Closing remarks Jan van Veen |
10:30 |
Goodbye For those who are not in a rush, we can continue networking with some refreshments. |
Presentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Tuesday - December 10
All times are in CET
13:00 |
Open |
13:10 |
Discussion: Articulate the Customer Value |
14:30 |
Bio-Break |
14:50 |
Discussion: Build awareness of your customers and generate demand |
16:00 |
Closing of the day |
Wednesday - December 11
All times are in CET
13:00 |
Discussion: Sell the value for a high customer lifetime value |
14:20 |
Bio-Break |
14:30 |
Discussion: Define adequate revenue and pricing models |
15:50 |
Wrap up |
16:00 |
Bio-Break |
Presentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Tuesday - December 3
All times are in CT
12:30 |
Open |
12:40 |
Discussion: Articulate the Customer Value |
14:00 |
Bio-Break |
14:10 |
Discussion: Build awareness of your customers and generate demand |
15:30 |
Closing of the day |
Wednesday - December 16
All times are in CT
12:30 |
Discussion: Sell the value for a high customer lifetime value |
14:50 |
Bio-Break |
14:00 |
Discussion: Define adequate revenue and pricing models |
15:20 |
Wrap up |
15:30 |
Bio-Break |
Presentations
Watch the presentations online at your convenience:
- Recordings of the presentations (speakers & slides).
- Download the slides.
Tuesday - November 26
All times are in SGT
12:30 |
Open |
13:40 |
Discussion: Articulate the Customer Value |
14:00 |
Bio-Break |
14:10 |
Discussion: Build awareness of your customers and generate demand |
15:30 |
Closing of the day |
Wednesday - November 27
All times are in SGT
12:30 |
Discussion: Sell the value for a high customer lifetime value |
13:40 |
Bio-Break |
14:00 |
Discussion: Define adequate revenue and pricing models |
16:20 |
Wrap up |
16:30 |
Bio-Break |
Practitioners only
It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell to me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.
Vincent Sieben
HEAD OF MARKETING SERVICES & SOLUTIONS, PHILIPS
Who is it for?
The Service Transformation Summit on Mastering Service Strategy Execution is designed for service leaders, executives, and developers who are seeking to accelerate the pace of their service transformation.
If you are involved in a service business undergoing transformation, on a mission to drive the service transformation, or looking for practical strategies and insights to drive growth, this summit is for you.
The typical role of participants in this summit are:
- Global heads of service.
- Regional service leaders.
- Service strategy leaders.
- Service innovation leaders.
- Service innovation teams.
- Service-product managers
- Service marketing leaders
- Service sales leaders
Benefits of our format
In-depth exchange of experiences and insights:
- 4 high-quality 30-minute presentations from your peers (4 is enough!).
- 4 extensive 1-hour well-moderated discussion sessions in smaller groups.
- Moderated Q&A sessions with each speaker.
And on top of the discussion sessions, more time for networking:
- 1-hour buffet lunches on both days.
- 30-minute networking breaks.
- Social event and dinner on day 1.
Focus:
- We focus on a specific topic, leading to actionable insights.
- Only your peers present.
- moreMomentum-experts help prepare the presentations.
- We allow extensive time for in-depth discussion sessions moderated by speakers and moreMomentum-experts.
- You only meet practitioners, no consultants or solution providers.
- After the summit, you will receive an insightful report to share with your colleagues.
The Venue & Logistics
Art'otel Amsterdam
Prins Hendrikkade 33, 1012 TM Amsterdam, Netherlands
- Right opposite Central Station Amsterdam.
- 20 minutes from Schiphol Airport by train or Taxi.
- Underground parking 2 minutes from the venue.
Online Summit
After registration, you will have access to the:
- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.
Online Summit
After registration, you will have access to the:
- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.
Online Summit
After registration, you will have access to the:
- Recordings and slide decks of all presentations from Amsterdam, Singapore and Chicago.
- Details of the online discussion sessions.
Reserve your seats
Join us during this insightful and inspiring experience.
Practitioners only
Get my tickets
This Chapter was held in November 2023.
Check out the Online Chapters in the other tabs.
Get my tickets
Buy a ticket | 1 x € 898 |
Buy more tickets
We will send you a quote which you can pay by credit card. |
2 x € 824 |
Get a quote
Pay by bank transfer or prepare a purchase order. |
- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax.
What you will get
- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.
Get my tickets
Buy a ticket | 1 x $ 998 |
Buy more tickets
We will send you a quote which you can pay by credit card. |
2 x $ 899 |
Get a quote
Pay by bank transfer or prepare a purchase order. |
- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax.
What you will get
- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.
Get my tickets
Buy a ticket | 1 x SG$ 1.348 |
Buy more tickets
We will send you a quote which you can pay by credit card. |
2 x SG$ 1.212 |
Get a quote
Pay by bank transfer or prepare a purchase order. |
- Cancellations will be 100% refunded till 1 month before the Summit.
- Tickets can be transferred to your colleagues anytime up to the first day of the Summit.
- Tickets can be transferred to other Summits till 1 week before the Summit.
- Fees do not include possible VAT, GST or Sales Tax.
What you will get
- Online assessment before the Summit.
- Post-Summit report summarising content and insights from presentations and discussion.
- Online access before the Summit to all presentations (recordings and slides) of all in-person and online repetitions across the globe.
- 4 live online discussion sessions.
- 2 online follow-up meetings in smaller groups to enrich and reinforce your takeaway and to navigate new challenges you encounter.
Hear directly from previous participants
Frequently Asked Questions
Membership-Related
-
Are members of moreMomentum eligible for a discount on Summit registration?
Yes, our Peer Groups and Benchmarking members receive a 15% discount. The discount code is on the registration form (assuming the website recognises you or you have logged in). Contact us via our support page if you are still waiting for the discount code.
-
Can non-members attend the Summit, or is it exclusive to moreMomentum members?
Yes, the Summits are for all service practitioners. -
Are special sessions or events at the Summit only available to moreMomentum members?
No. One thing, though, is that the day before the summits, we also conduct our Peer Group Meetings at the same venue or in a meeting room at the airport.
About the program
-
Who should attend this Summit
The typical roles of participants in this summit are:
- Global heads of service.
- Regional service leaders.
- Service strategy leaders.
- Service innovation leaders.
- Service-product managers
- Service innovation teams.
- Service marketing leaders
- Service sales leaders
-
Will the sessions be recorded for later viewing?
Yes, all presentations will be recorded and made available for later viewing by participants. You will need to log in to our portal to get access. -
Will there also be a post-summit report?
Yes, in approximately 1-2 weeks after the summit, you will have access to a post-summit report that captures insights and information from the Q&A discussions and discussion sessions from all Chapters (Amsterdam, Chicago, Singapore, as well as the online editions for the EMEA, AMERICAS and APAC).
-
Can I participate online instead of in person?
Yes and no. The in-person chapters in Amsterdam, Singapore, and Chicago are in-person only.
However, about two months after the in-person chapters, we will repeat the Summit in online versions for the EMEA, AMERICAS, and APAC regions separately.
The benefit is that you now have an alternative if the dates of the in-person chapters do not work for you or if travel is an obstacle to participating.
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Are there any special events or dinners included?
Yes. At the end of the summit's first day, we will have a happy networking hour and a dinner, which is included.
Purchasing tickets
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Can I only purchase tickets via credit card?
You can also purchase the tickets and pay by bank transfer.
If that is your preference, we can provide a quote for a purchase order or directly send an invoice.
Choose the “Get a Quote” button.
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Are there any early bird offers?
Yes, up to five months before the summit, you can benefit from an early bird offer, which includes a six-month All Access Roundtable Membership at no extra cost. -
Are there any group discounts?
Yes, you can purchase up to 3 tickets online, and you'll receive an 11% or 20% discount on them.
You can purchase more tickets (also for other Summits, resulting in more attractive pricing.If interested, mention that in your request for a quote (Get a Quote button).
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Are there any discounts to get tickets for multiple Summits?
Yes, You can purchase more tickets (also for other Summits, resulting in more attractive pricing.
If interested, mention that in your request for a quote (Get a Quote button).
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What is included?
All refreshments, lunches during the summit, networking drinks, and dinner at the end of the first day.
Also, you will have access to the recordings and slides of the presentations and a post-summit report.
Cancellation and transfer of tickets
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What’s the cancellation and refund policy
Cancel and refund up to 1 month before the Summit.
Transfer to a later Summit up to 7 days before the Summit.
Transfer your ticket to a colleague up to the 1st day of the Summit.
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Can I transfer tickets to colleagues or future summits?
Transfer to a later Summit up to 7 days before the Summit.
Transfer your ticket to a colleague up to the 1st day of the Summit.
Travel and accommodations
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Is there a recommended hotel or accommodation nearby?
Yes. Check out the Venue & Logistics page for recommended hotels.
You will also find a promotional code for a bedroom at the summit venue when logged in to the portal.
After purchasing your tickets, we will also send you the confirmation email.
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What are the transportation options to the venue?
On the logistics page, we will recommend travel instructions by plane, train and taxi. -
Are there any special rates or discounts for Summit attendees at nearby hotels?
You will also find a promotional code for a bedroom at the summit venue when logged in to the portal.
After purchasing your tickets, we will also send you the confirmation email.
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Who can I contact if I have specific dietary restrictions?
We will email you a few weeks before the summit to learn about your travel plans and dietary restrictions or wishes.
Feel free to provide us with your dietary restrictions via our Support Page.
Choose your preferred Chapter:
Choose your preferred Chapter: