Introduction

These are exciting times to be in service.

• For an increasing number of manufacturers, service is becoming one of the strategic pillars to building a strong position in the market and driving growth.
• Service models are changing due to the adoption of new technologies and changing customer needs.
  
  

This also implies that service is shifting from an operational management function to a strategic business management function.

In most businesses - not only in service – strategies are not really strategies, but more prioritised planning of initiatives, hence "doing the things right". There is too little focus on defining how to "do the right things".

Furthermore, we see that most strategies fail in their execution.

Amongst service leaders, we see an increasing interest in:

• Developing strategic thinking and strategic management capabilities.
• Strengthening strategic buy-in from the top management team.
• Building momentum and agility in strategy execution.

 

Kick-Off meeting

October 25 & 26

Key topics discussed:

• What exactly is a (winning) strategy?
  • Strategy versus Strategic Plan.
  • Playing to win versus playing to play.
  • Five key elements of a winning strategy.

• How to engage stakeholders?
  • Top management.
  • Other functions in your business.
  • Service teams across the world.

• How to execute a strategy? 
  
  • The strategy execution gap.
  • Ownership throughout your organisation.
  • Agility and uncertainty.

Our presentations at the beginning of every Kick-Off meeting are accessible to everyone.

The peer discussions after these presentations are for (free) members only.

• Become a (free) member now to join the full Kick-Off meetings.
• Or try one full session first - reserve your seat above).

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View the recording, slides and meeting notes

Only (free) members have access to recordings, slide decks and meeting notes of Kick-Off meetings:

• With a Free Roundtable membership, you will have access to the materials of the Kick-Off meetings you attended.
• With a Flex Access Roundtable membership, you will have access to the materials of all kick-off meetings, also of those for which you did not reserve or did not attend.

Overview of meetings in each monthly Roundtable

Every month, we start a new Roundtable with another theme.

For each monthly Roundtable, we will host 4 online meetings of 1 hour each:

1. A Kick-Off meeting on the first Monday of the Month.
   We present best practices and practical frameworks, after which we have a peer discussion.
2. A first Ask-Us-Anything meeting on the second Monday of the month.
   We will discuss a few of the questions that were submitted by participants beforehand.
3. A Deep-Dive meeting on the third Monday of the month.
   We present a deep-dive on the 1-2 topics participants chose, after which we have a peer discussion.
4. A second Ask-Us-Anything meeting on the fourth Monday of the month.
   To close the topic, we will discuss a few of the questions that were submitted by participants beforehand.

We run each meeting in two sessions to allow participants from most time zones to participate.

The Kick-Off meetings are for all (free) members.

The other three meetings are only for All Access members.

Check out the differences between the different Roundtable memberships here.

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