Service Management Accelerator Program

Preparing future service leaders and innovators that drive the pace of service transformation.

Choose In-person or Online:

 
EMEA September 2025 -  June 2026
Americas September 2025 -  June 2026
APAC September 2025 -  June 2026


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Global
Reach

Global in scope, this Program provides exposure to various perspectives, enhances cross-cultural skills, and equips you for leadership in service management and development.
Cross-Industry
Insights

The Program delivers cross-industry insights, equipping you with best practices and innovative strategies from various sectors to broaden your perspective and apply diverse approaches effectively.
Knowledge of
Frameworks

The Program delivers in-depth knowledge of key theories and frameworks, empowering you with the skills for effective analysis, strategy, and service management implementation.
Practical Real-World Application

The Program's hands-on learning approach and real-world challenges swiftly translate theory into actionable skills, enhancing your abilities and confidence for tangible business improvements.

Introduction

Service shifting to a strategic business line 

Manufacturers are on an exciting and challenging journey

Manufacturers in B2B sectors are on an exciting and complex transformation journey: shifting from an operational aftermarket function into a strategic business line, maybe even towards an as-a-service model. 
This transformation involves many complex areas such as:
•    Winning service strategies.
•    New business and operating models.
•    Service innovation capabilities.
•    Revenue generation capabilities.
•    Data-driven and digital capabilities.

drivers-for-service-transformation-detailed

The Critical Role Service Expertise

Successful transformation within the service business hinges on the presence of inspired and capable service leadership and development teams.

These teams are mission-critical for driving transformation through:

  • Development of Offerings and Capabilities.
    Innovating and improving service offerings and internal capabilities to stay competitive.
  • Execution and Implementation of Strategies.
    Effective execution and implementation of service strategies to achieve business objectives.
  • Stakeholder Buy-in.
    Securing buy-in from various stakeholders to ensure smooth and effective transformation processes.
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The Challenge: Developing Future Service Leaders

Developing future service manager, developers and leaders presents a unique set of challenges:

  • Lack of focussed service development programs.
    University curriculums and internal academies of manufacturing companies often lack comprehensive coverage of service business and management, creating a gap for aspiring service leaders.
  • Underrepresentation in management programs.
    Existing management programs seldom emphasise the application of services, which are essential for developing specialised skills in this field.
  • Need for specialised skills.
    While internal academies and external training providers cover general management and leadership competencies well, there is a pressing need for targeted development in service management.
missing-link

7 Modules

The modules address the key capabilities that service businesses must develop as they transition from an operational aftermarket function to a strategic business line. Each module focuses on critical areas such as strategic planning, innovation, revenue generation, operational efficiency, financial acumen, and performance management. By mastering these capabilities, you will be equipped to lead your organisation through successful service transformations, ensuring long-term growth and competitive advantage.

Module 1: Service Strategies & Models

  • What is a Winning Strategy: Understanding the key elements that define a winning strategy.
  • Developing Winning Service Strategies: Techniques for creating strategies that secure stakeholder buy-in.
  • Winning Service Strategies: Strategies leading to successful service transformations.
  • Service Models and Value Propositions: Exploring various models like outcome-based, data-driven, and sustainable services.
  • Revenue Models: Analysing different methods for generating revenue through services.
Winning-business-strategy

Module 2: Service Development

  • Service Development vs. Business Model Innovation: Differentiating between service innovation and overall business model changes.
  • Innovation Strategies for Growth: Techniques to drive growth through innovative services.
  • Innovation Methodologies: Frameworks and methods for effective service innovation.
  • Innovation Governance: Establishing governance structures to support innovation.
  • New Service Introduction: Best practices for launching new services.
  • Service-Product Management: Managing the lifecycle of service products.
lifecycle

Module 3: Revenue Generation 

  • Service Marketing: Effective marketing strategies for promoting services.\
  • Thought Leadership: Positioning your organisation as a leader in the service industry.
  • Service Sales: Techniques and strategies for selling services.
  • Customer Success Management: Ensuring customer satisfaction and long-term success.
  • Pricing Strategies: Developing pricing models that maximise revenue.
revenue-generation

Module 4: Service Delivery Operations 

  • Operating Models: Designing and implementing effective service delivery models.
  • Predictive and Prescriptive Maintenance: Utilising data to anticipate and address maintenance needs.
  • Remote First Services: Strategies for delivering services remotely.
  • Supply Chain and Sourcing: Managing supply chain and sourcing for service delivery.
  • Performance-Based Services: Implementing services based on performance metrics.
  • Data and Software Services: Leveraging data and software to enhance services.
  • Operational Improvement Services: Continuous improvement in service operations.
people-processes-technologies-data-facilities

Module 5: Service Finance

  • Profit & Loss in Service: Understanding the financial statements specific to service businesses.
  • Revenue and Cost Drivers: Identifying the key drivers of revenue and cost.
  • Fixed Cost, Variable Cost, and Cost-to-Serve: Analysing different types of costs in service delivery.
  • Operational and Financial Cost: Managing and optimising costs.
  • Revenue Recognition: Principles and practices for recognising revenue in service businesses.
finance-definition.jpg

Module 6: Service Performance Management

  • Balanced Performance Reporting and Dashboards: Creating and using balanced scorecards and dashboards.
  • Leading and Lagging Indicators: Identifying key performance indicators.
  • Objective Setting and Performance Monitoring: Establishing and tracking performance objectives.
  • Strategy Execution: Implementing strategies effectively.
  • Continuous Improvement Methods: Techniques for ongoing improvement in service performance.
performance-management-systems

Module 7: Integration project

The Integration Project is the culmination of the Program, designed to synthesise and apply the cumulative knowledge and skills gained from all previous modules.

This final project challenges you to implement your learnings in a comprehensive, real-world scenario, fostering deeper understanding and practical competence.

integration-project-certification

Who Is This Program For?

The Service Management Accelerator Program is designed for you—a mid-level service manager or service developer in B2B manufacturing looking to strengthen your knowledge of the broader service business.

This program is ideal if you have one of these career backgrounds:

  • You started in a technical expert role (e.g., field service, engineering, or maintenance) and later moved into a managerial or service development position—without having the opportunity to build a strong foundation in service business management.
  • You transitioned from another function (e.g., sales, marketing, finance, or general operations) into service and need to deepen your knowledge of service management, strategy, and operations.
By joining this program, you will gain the expertise and confidence to take on more strategic and impactful roles, helping drive the transformation of service in your industry.

Program Format

The Program teaches essential knowledge and expertise for strategic service business development. Our focus is on knowledge transfer, which significantly impacts practice. Insights are deepened through the challenge of application, making action learning a crucial component. Our philosophy emphasises focus and goal orientation to enhance the effectiveness and enjoyment of learning.

Onboarding

During the onboarding you will prepare yourself for the next months. You will:

  • Conduct an initial assessment to establish a baseline of your confidence and competence.
  • Set individual learning objectives and create your personalised learning plan.
  • Conduct an onboarding interview (online) with one of your lecturers or coaches.
  • Introduce yourself to your peer students with a short video.

Knowledge Transfer per Module

Each module begins with the transfer of knowledge through online, self-paced learning. This includes:

  • Videos and literature: Comprehensive videos and literature covering key concepts.
  • Quizzes: Short quizzes to reinforce understanding.
  • Individual Assignments: Reflective tasks to assess and enhance comprehension.
  • Learning Objectives: Define your learning objectives for each module.

Live online sessions complement the self-paced learning, featuring:

  • Q&A Sessions: Direct interaction with lecturers and peers to clarify and deepen the content from the self-paced learning.
  • Feedback on Quizzes: Review and discussion of quiz results and questions.

Action Learning per Module

Action Learning is integrated into each module to reinforce and activate knowledge. This involves:

  • Assignments: Practical tasks designed to apply learned concepts in each module and reflect on how this relates to practices within your organisation.
  • Interactive Sessions: Discussions with peers and experts on challenges and questions related to your assignments.
  • Feedback Sessions: Detailed feedback on assignments from both peers and faculty.
  • Experience Exchange: Sharing real-world experiences and insights.
  • 1-1 coaching sessions: Private conversations about individual challenges and applications in your own company that you rather not discuss together with your students.

Action Learning challenges you to lean in, think critically, and absorb insights from lecturers, moderators and your peers related to services on the transformation journey towards strategic business lines.

Action Learning through the Integration Project

You will conclude the Program with an Integration Project (Module 7).

  • Integration Project: Prepare a final internal project where you apply your cumulative knowledge and skills. You will present your project to the faculty, your peers, your manager and the managers of your peers for feedback.
  • 3 months after Module 7, you will present the (intermediate) results, learnings and challenges for additional learning.
  • Interactive Sessions: Discussions with peers and experts on challenges, and questions related to your Integration Project.
  • Experience Exchange: Sharing real-world experiences and insights.
  • 1-1 coaching sessions: Private conversations about individual challenges and applications in your own company that you rather not discuss together with your students.

Action Learning challenges you to lean in, think critically, and absorb insights from lecturers, moderators and their peers related to services on the transformation journey towards strategic business lines.

Optional In-Person blocks

We will discuss with the students if 1 or more in-person blocks are desired and feasible. If that is the case, we will adjust the schedule accordingly based on the availability of the participants.

Benefits and outcome of this program

Why moreMomentum’s Service Transformation Academy

At moreMomentum’s Service Transformation Academy, we understand the complexity of transforming service from an operational function into a strategic business line. We’re here to inspire and empower service leadership teams, providing the knowledge, insights, and skills needed to drive service transformation at a winning pace.

What Sets Us Apart

Targeted Learning

Our academy focuses specifically on the service transformation needs of B2B manufacturers. Unlike generic leadership programs, we dive deep into the unique challenges and opportunities within the manufacturing sector, helping you gain specialized knowledge that is immediately applicable to your role.

Action Learning

We believe in learning by doing. Each module integrates practical assignments and projects that challenge you to apply your learning in real-world scenarios. This hands-on approach ensures you can transform insights into actionable strategies and measurable outcomes.

Expert Faculty and Peer Collaboration

Our faculty consists of industry experts and thought leaders who offer personalized mentorship throughout your journey. You’ll also engage with a global community of peers, providing opportunities for collaboration, feedback, and the exchange of ideas that enrich your learning experience.

Continuous Development Journey

The Service Transformation Academy is part of a broader portfolio that ensures your development continues long after the program. With access to ongoing summits, peer groups, benchmarking activities, and more, you’ll remain connected to a vibrant community, allowing you to stay at the forefront of service transformation trends and continuously build on your skills.

Your Journey and Outcomes

By completing the program, you’ll achieve measurable outcomes both individually and within your organization. You will:

For Your Organization

  • Strengthen the leadership pipeline with service leaders who can drive strategic initiatives.
  • Empower teams to lead service transformation and stay ahead in a competitive market.
  • Improve execution of service strategies, leading to higher customer satisfaction and business growth.
  • Facilitate better cross-functional collaboration, aligning service with broader business goals.
  • Boost stakeholder buy-in with enhanced communication and leadership skills.

For You as a Service Leader

  • Develop a robust foundation in service management and innovation.
  • Gain the confidence to lead through complex transformations.
  • Enhance your ability to design, implement, and scale service strategies.
  • Strengthen your leadership and influence, opening doors to advanced career opportunities.

Ongoing Engagement and Support

After completing the program, you will continue to benefit from access to a range of resources, networking opportunities, and continuous learning options, ensuring that you stay informed and connected to the latest trends and best practices in service transformation.

Whether through the active moreMomentum community or exclusive events like Service Transformation Summits, you’ll remain engaged with a global network of service leaders.

Application Proces

The process from application to registration is as follows:

young-talent-program-service-management-application-process

 

Note: Admissions to the Program are at the sole discretion of moreMomentum. New applicants are reviewed and admitted weekly, gradually filling the group. Only complete submissions before the deadline will be reviewed. Applying early improves your chances of being accepted into the Program, as we will limit the number of participants per group to secure good group dynamics.

 
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