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Value Proposition
The Global Service Transformation Summits allow you and your colleagues to stay up-to-date with industry evolution.
The summits offer actionable insights and practical points that can be implemented immediately. This provides inspiration and significantly accelerates your service transformation efforts.
Expected Outcomes
- Gain actionable insights and clear action points for immediate implementation.
- Develop vital and up-to-date knowledge of all essential aspects of your service transformation.
- Draw inspiration from successful peers, industry leaders and our experts.
- Accelerate the pace of your service transformation and growth.
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Focussed & Purpose-Driven
Our summits are designed to tackle a specific, high-impact topic within service transformation. This ensures that discussions remain relevant and productive, avoiding generic or surface-level conversations.
- Each summit has a clear and specific theme, aligned with pressing industry challenges.
- Moderated sessions ensure discussions stay on point, addressing key obstacles and opportunities.
- Participants engage in targeted exchanges, rather than broad, unfocused networking.
In-Depth & Immersive
The summits prioritize deep exploration over information overload. Instead of cramming in countless presentations, we focus on active learning and structured discussions.
- Three high-quality presentations provide inspiration and insights without overwhelming participants.
- Most of the time is spent in interactive workshops and structured discussions, diving into specific sub-topics.
- Fictive case studies broaden perspectives beyond immediate challenges and help develop long-term strategies.
- Sessions balance long-term visioning with practical, near-term actions.
- Pre-summit materials (articles, videos, and insights) ensure attendees arrive well-prepared to contribute meaningfully.
Actionable & Practical
The goal is not just to exchange ideas but to translate them into real-life impact. Every participant leaves with tangible outcomes for their organization.
- Participants’ own challenges are embedded in fictive case studies, making discussions highly relevant.
- An online assessment before the summit helps map maturity levels and key challenges in advance.
- Findings from discussions are translated into practical takeaways applicable to real-world business scenarios.
- Each participant articulates short-term actions or strategic adjustments they can immediately implement.
Independent & Unbiased
Our summits are designed to be free from commercial influence, ensuring discussions remain objective and high-value.
- No sponsors or vendor-driven agendas that could bias the content or networking.
- Insights are grounded in academic research, literature, and our own benchmarking studies.
- The agenda is shaped by ongoing conversations with members, ensuring it reflects real industry needs.
- Unlike many conferences, these summits are not a marketing tool—they are a core, standalone product aimed at real impact.
Continuous Learning & Global Reach
The journey doesn’t end with a single event. Our structured approach ensures ongoing development and opportunities to reconnect.
- Five summits per year, each covering a different critical track:
- Strategy & Business Models
- Innovation & Service Development
- Revenue Generation & Commercial Capabilities
- Service Delivery & Operational Capabilities
- Digital & Data Capabilities
- New focus areas are introduced each year to avoid stagnation and repetitive discussions.
- Summits take place in Amsterdam, Chicago, and Singapore, fostering global connections.
- Participants can deepen their engagement through peer groups, academy programs, workshops, and benchmarking studies.
The smaller setting allows for much more focused and in-depth conversations. In this Service Transformation Summit, we go deep on a specific topic, I think it's beneficial, especially knowing that there will be other summits to cover other topics.
Navè Orgad
Director, Business Development & Customer Experience, Konecranes
We got a lot of ideas, a lot of good examples. Some of them we can implement immediately. Some others we have to think about and see how it will work for us. This Summit has given us a kind of a long list of opportunities.
Olivier Cocheril
Vice-President Asset Performance & Maintenance Solutions, Sidel
It is very interesting to discuss with your peers and also learn from each other how to break through the barriers and challenges. The Service Transformation Summit is really practitioners-only. So there are no vendors around trying to sell me. The big benefit is that you can be much more open up compared to some other events, without ending up in a marketing funnel.
Vincent Sieben
Head of Marketing Services & Solutions, Philips
Really relaxed, but also very, very relevant. The format is stimulating not really staying at the surface of topics but really proposing ideas that everybody can take back
Chiara Maiello
Senior Director Global Services, Thermo Fisher Scientific
What sets the Service Transformation Summit apart from other conferences is the small group. It's easier to interact with other participants, it's easier to get together and easier to deep-dive on the key topics with key people. So for me, that's what I appreciated.
Francois Lejard
Executive Vice President Services, Sidel
Great value because of the focus on a specific topic, the expertise of the speakers, very relevant participants with the right level of experience in service. Very good that there were no sponsors, as it would otherwise create some distractions or less relevant content.
Kris Skotnicki
Senior Manager, Services Marketing, Thermo Fisher Scientific
The high quality of the Members means you can learn a lot and talk in a high-quality manner.
Roman Hauke
Plasser & Theurer Export von Bahnbaumaschinen
This was a fantastic journey together with my colleagues. This collaboration and team spirit have been really inspiring for me.