Member-Steered
We are all on an exciting service transformation journey
With interesting strategic challenges:
- Expand your market share with existing services in market segments the organisation already serves.
- Grow with new value propositions and services, addressing other (new) customer problems.
- Significantly reduce cost to deliver (product-related) services through next-level automation, digitalisation and leveraging AI.
- Expand data, software and digital capabilities in all internal functions, in customer offerings and channels to customers
- Navigating uncertainty and unpredictability in dynamic industries and economies
Read more about Service Transformation
Service transformation and growth stalls without the right knowledge for the right teams
Service leaders and teams experience challenges finding useful and actionable knowledge on key themes:
- Overwhelm from noise
- Most theories are complex and are too generic.
- Most information is biased and surface-level marketing content from conferences, solution providers and consultancies.
- Evidence is often limited or missing.
- Knowing-Doing Gap
- Even the best models and frameworks require translation and context to drive action.
- The required know-how will not come from books or articles.
- After all, there is no silver bullet.
- Limited Strategic Foresight
- With digital and service transformation in industries, new solutions and business models emerge faster than evidence.
- Waiting for evidence increases the risk of falling behind (new) competition.
- Curated frameworks
- Context guidelines
- Examples
- Practical job-aids
- Industry benchmarks
- Peer-contributed cases
- In-depth case studies
- Lessons learned sessions and articles
- Facilitated peer exchange meetings focused on real challenges and decisions
- Foresight tools
- Trend insights
- Facilitated dialogues with senior peers
- Monitoring and discussion on early signals of emerging opportunities
