Bringing the Service Transformation Summit to You – Online

The Online Service Transformation Summits provide a flexible, interactive, and cost-effective way for service leaders to engage in high-value discussions, networking, and learning without the need for travel.

For many service leaders, attending industry events is more challenging than ever. Even though in-person summits offer unparalleled value, the realities of business today mean that travel constraints and cost considerations often stand in the way. Companies are increasingly prioritising efficiency, cutting unnecessary travel, and optimising budgets for the highest return on investment.

At the same time, service transformation remains a critical priority. The need to exchange insights, connect with peers, and explore strategies for future growth has never been greater. That’s why we are introducing Online Service Transformation Summits as a complementary alternative to our in-person events in Amsterdam, Chicago, and Singapore.

A True Second-Best Solution

While nothing fully replaces the experience of meeting face-to-face, our online editions offer:

• Efficiency – Join from anywhere without the time and cost of travel.

• Interactivity – Engage in live Q&A sessions and panel discussions.

• Networking – Connect with industry peers in a structured, meaningful way.

How It Works

Online participants can join the presentations of the in-person summits in real time, engage in discussions, and participate in panel Q&As. If you can’t attend live, you can watch the recordings beforehand to prepare for interactive sessions.

The interactive discussions and workshops will take place on separate days, structured in small groups of up to seven participants, spread across two half-day sessions. These sessions will follow the same format as the in-person summits, ensuring deep and focused discussions.

Fully Integrated Experience

Just like the in-person summits, online participants will complete pre-summit assessments to tailor discussions to their needs. After the event, all attendees—both online and in-person—will receive a comprehensive post-summit report capturing key insights, takeaways, and best practices discussed across all editions.

The Service Transformation Summits are designed to help you drive change and stay ahead. With the addition of online editions, we ensure that no matter where you are, you can be part of the conversation that shapes the future of service.

Join Us at Our 2025 Summits

Empower your teams and accelerate your service transformation journey by attending our global Summits!

Next Steps:

• Review our Summit page & Agenda: Explore the topics and editions that match your needs.
• Sign up for the Summits that interest you or your colleagues.
• Schedule a call with us if you're interested in a structured approach for your entire team.

We are looking forward to see you soon.