Service Transformation Summits expanding and going global

In 2025, we’re expanding to 5 Global Service Transformation Summits per year, each offering in-person and online editions across Europe, the Americas, and APAC.These Summits will help your teams drive winning pace in your service transformation, with a focus on strategy, development, revenue, delivery of advanced services, and other essential capabilities.

Feedback from Participants and Members

Our participants have shared valuable insights on the challenges and excitement of the service transformation journey. One key takeaway: maintaining momentum requires continuous inspiration and support for service leadership, management and development teams.

Our Summits have proven to be a great platform for this. Participants appreciate the opportunity to connect with experts and peers who are facing similar challenges, while diving into specific topics in areas like strategy, service development, revenue generation, and delivering advanced services.

The discussions are in-depth, expertly moderated, and provide up-to-date insights on the latest trends and best practices.

However, as many of our members operate globally with teams spread across different regions, we've realized that hosting Summits solely in Amsterdam is not enough. That’s why we’re expanding to offer in-person and online editions across multiple regions, ensuring broader access and flexibility for all.

Plan for 2025 Summits

In 2025, we will run a more comprehensive schedule of 5 Summits, each covering a key aspect of service transformation:

• Service Strategy
  Winning strategies, service models, and strategy execution.
  For 2025: Unlocking Growth through Next-Generation Service Models: From Strategy to Execution
• Service Development
  Service innovation, business model innovation, scaling new services, and service-product management.
  For 2025: Driving Service Innovation for Growth
• Revenue Generation
  Service marketing, service sales, and customer success management.
  For 2025: Driving Service Innovation for Growth
• Delivering Advanced Services
  Remote services, predictive models, data, software, education, consulting, building strong relationships with customers in a digital and remote service era.
  For 2025: Building Trusted Partnerships in a Digital and Remote Service Era
• Supporting Capabilities
  People development, technology adoption, knowledge management, and more.
  For 2025: Winning Strategies to Adopt New Technologies 

To provide maximum flexibility and global access, each Summit will be held in 6 editions:

• In-person in Amsterdam, Chicago, and Singapore
• Online for EMEA, Americas, and APAC regions

Participants of either edition will have access to the Summit Portal with recordings and slides of all presentations of all editions, as well as a post-summit report covering take-aways from all editions together.

Benefits

Building and maintaining momentum in service transformation requires teams that can continuously drive progress. Our Summits are designed to inspire and equip your teams with the knowledge, skills, and connections they need to succeed in this fast-evolving space.

By attending, you and your colleagues will:

• Gain actionable insights to maintain a winning pace in service transformation.
• Stay updated on the latest trends, innovations, and best practices.
• Expand your professional network by connecting with peers and experts from around the world.

Join Us at Our 2025 Summits

Empower your teams and accelerate your service transformation journey by attending our global Summits!

Next Steps:

• Review our Summit page & Agenda: Explore the topics and editions that match your needs.
• Sign up for the Summits that interest you or your colleagues.
• Schedule a call with us if you're interested in a structured approach for your entire team.

We are looking forward to see you soon.