Performance
Performance levels of customer, financial, process, and organisational metrics
Webinar recording
Service Transformation Benchmark
Check out whether this is a useful benchmark for you.
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June 21st, 2021 |
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11:00-12:00 CET |
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Cannot make this date? |
Agenda of the webinar
During the webinar we will discuss:
- Why benchmarking is important for service business.
- The scope of the Service Transformation Benchmark.
- The deliverables you will get (see the sneak preview below).
- How you can use the benchmark.
- The workload for capturing and providing the data.
- The affordable price.
It was a pleasure to be in the team of service executives that helped to shape the Service Transformation Benchmark. This benchmark is a strategic tool to monitor trends, identify opportunities to develop and improve our services and learn new best practices efficiently. In my view, it is vital to measure performance levels and maturity levels against different industries.
Jörg Brandstädter
Vice President, Head of Global Service Excellence - Qiagen
We looked for detailed, in-depth, and professional benchmark data for our service transformation strategy, which was hard to find.For big and new trends like service transformation, you need evidence-based information about where you are, what your weaknesses are, and what others are doing and have done. To avoid mistakes that others already made and help generating consensus around the vision.I have been part of the co-design team from the very beginning, and I am confident that I will get the level of details and accuracy that I need, those that you should expect from a meaningful and qualified benchmarking.
Paolo Dazi
Senior Vice President, BU Port Services - Konecranes
The Service Transformation Benchmark covers all crucial capabilities for advanced services of today and tomorrow
It enables you to compare your service business against others on:
Compare against reference-groups
Quantitative performance metrics, like:
- Financial measures
- Process KPI’s
- Customer KPI’s
Qualitative measures, like:
- Maturity levels of main capabilities
- Maturity levels of sub-capabilities
Prioritise with evidence
Base your priorities on:
- Gaps between your performance and maturity levels and that of your reference group.
- Importance of sub-capabilities and performance indicators for the success of your business.
Identify concrete initiatives
For each priority, define your initiatives to raise the maturity of your service business to the next level.
