Young Talent Program in Service Management
Preparing future service leaders and innovators that drive the pace of service transformation.
-
Description
The Young Talent Program in Service Management is an eight-month course specifically designed to develop future service leaders and developers in the service management field through a combination of self-paced online learning, interactive sessions, and practical assignments.
-
Topics
The program focuses on critical service business topics such as:
- Service strategy.
- Service innovation.
- Service revenue generation.
- Service delivery capabilities.
- Service finance.
- Service performance management.
-
For whom
The Young Talent Program in Service Management is tailored for talents who are growing into service management or development functions and have not built deep and broad experience in the various service business aspects.
It is designed for early- to mid-career professionals and managers from medium-sized and larger manufacturing companies.
-
Benefits
- Global Reach
- Cross-Industry Insights
- Knowledge of Theories and Frameworks
- Practical Real-World Application
- Networking with Peers
- Vibrant Community Engagement
- Real-Time Access to Resources
- Exclusive Discounts on In-Person and Online Summits
- Peer and One-on-One Coaching
Choose In-person or Online:
EMEA | October 2024 - May 2025 |
Americas | October 2024 - May 2025 |
APAC | October 2024 - May 2025 |
See the complete and detailed schedule in the prospectus.
Download the Prospectus
Of the Young Talent Program in Service Management
Global
Reach
Global in scope, this Program provides exposure to various perspectives, enhances cross-cultural skills, and equips you for leadership in service management and development.
Cross-Industry
Insights
The Program delivers cross-industry insights, equipping you with best practices and innovative strategies from various sectors to broaden your perspective and apply diverse approaches effectively.
Knowledge of
Frameworks
The Program delivers in-depth knowledge of key theories and frameworks, empowering you with the skills for effective analysis, strategy, and service management implementation.
Practical Real-World Application
The Program's hands-on learning approach and real-world challenges swiftly translate theory into actionable skills, enhancing your abilities and confidence for tangible business improvements.
Introduction
Service shifting to a strategic business line
Manufacturers are on an exciting and challenging journey
Manufacturers in B2B sectors are on an exciting and complex transformation journey: shifting from an operational aftermarket function into a strategic business line, maybe even towards an as-a-service model.
This transformation involves many complex areas such as:
• Winning service strategies.
• New business and operating models.
• Service innovation capabilities.
• Revenue generation capabilities.
• Data-driven and digital capabilities.
![drivers-for-service-transformation-detailed](https://www.moremomentum.eu/hs-fs/hubfs/images/signature-solution/drivers-for-service-transformation-detailed.png?width=1800&height=1013&name=drivers-for-service-transformation-detailed.png)
The Critical Role Service Expertise
Successful transformation within the service business hinges on the presence of inspired and capable service leadership and development teams.
These teams are mission-critical for driving transformation through:
- Development of Offerings and Capabilities.
Innovating and improving service offerings and internal capabilities to stay competitive. - Execution and Implementation of Strategies.
Effective execution and implementation of service strategies to achieve business objectives. - Stakeholder Buy-in.
Securing buy-in from various stakeholders to ensure smooth and effective transformation processes.
![1679506518150](https://www.moremomentum.eu/hs-fs/hubfs/1679506518150.png?width=651&height=412&name=1679506518150.png)
The Challenge: Developing Future Service Leaders
Developing young talent for future service leadership and development roles presents a unique set of challenges:
- Lack of focussed service development programs.
University curriculums and internal academies of manufacturing companies often lack comprehensive coverage of service business and management, creating a gap for aspiring service leaders. - Underrepresentation in management programs.
Existing management programs seldom emphasise the application of services, which are essential for developing specialised skills in this field. - Need for specialised skills.
While internal academies and external training providers cover general management and leadership competencies well, there is a pressing need for targeted development in service management.
![missing-link](https://www.moremomentum.eu/hs-fs/hubfs/missing-link.jpg?width=612&height=459&name=missing-link.jpg)
7 Modules
The modules address the key capabilities that service businesses must develop as they transition from an operational aftermarket function to a strategic business line. Each module focuses on critical areas such as strategic planning, innovation, revenue generation, operational efficiency, financial acumen, and performance management. By mastering these capabilities, you will be equipped to lead your organisation through successful service transformations, ensuring long-term growth and competitive advantage.
Module 1: Service Strategies & Models
- What is a Winning Strategy: Understanding the key elements that define a winning strategy.
- Developing Winning Service Strategies: Techniques for creating strategies that secure stakeholder buy-in.
- Winning Service Strategies: Strategies leading to successful service transformations.
- Service Models and Value Propositions: Exploring various models like outcome-based, data-driven, and sustainable services.
- Revenue Models: Analysing different methods for generating revenue through services.
![Winning-business-strategy](https://www.moremomentum.eu/hs-fs/hubfs/Winning-business-strategy.jpg?width=1200&height=798&name=Winning-business-strategy.jpg)
Module 2: Service Development
- Service Development vs. Business Model Innovation: Differentiating between service innovation and overall business model changes.
- Innovation Strategies for Growth: Techniques to drive growth through innovative services.
- Innovation Methodologies: Frameworks and methods for effective service innovation.
- Innovation Governance: Establishing governance structures to support innovation.
- New Service Introduction: Best practices for launching new services.
- Service-Product Management: Managing the lifecycle of service products.
![lifecycle](https://www.moremomentum.eu/hs-fs/hubfs/lifecycle.jpeg?width=628&height=350&name=lifecycle.jpeg)
Module 3: Revenue Generation
- Service Marketing: Effective marketing strategies for promoting services.\
- Thought Leadership: Positioning your organisation as a leader in the service industry.
- Service Sales: Techniques and strategies for selling services.
- Customer Success Management: Ensuring customer satisfaction and long-term success.
- Pricing Strategies: Developing pricing models that maximise revenue.
![revenue-generation](https://www.moremomentum.eu/hs-fs/hubfs/revenue-generation.jpg?width=250&height=167&name=revenue-generation.jpg)
Module 4: Service Delivery Operations
- Operating Models: Designing and implementing effective service delivery models.
- Predictive and Prescriptive Maintenance: Utilising data to anticipate and address maintenance needs.
- Remote First Services: Strategies for delivering services remotely.
- Supply Chain and Sourcing: Managing supply chain and sourcing for service delivery.
- Performance-Based Services: Implementing services based on performance metrics.
- Data and Software Services: Leveraging data and software to enhance services.
- Operational Improvement Services: Continuous improvement in service operations.
![people-processes-technologies-data-facilities](https://www.moremomentum.eu/hs-fs/hubfs/people-processes-technologies-data-facilities.webp?width=800&height=797&name=people-processes-technologies-data-facilities.webp)
Module 5: Service Finance
- Profit & Loss in Service: Understanding the financial statements specific to service businesses.
- Revenue and Cost Drivers: Identifying the key drivers of revenue and cost.
- Fixed Cost, Variable Cost, and Cost-to-Serve: Analysing different types of costs in service delivery.
- Operational and Financial Cost: Managing and optimising costs.
- Revenue Recognition: Principles and practices for recognising revenue in service businesses.
![finance-definition.jpg](https://www.moremomentum.eu/hubfs/finance-definition.jpg.webp)
Module 6: Service Performance Management
- Balanced Performance Reporting and Dashboards: Creating and using balanced scorecards and dashboards.
- Leading and Lagging Indicators: Identifying key performance indicators.
- Objective Setting and Performance Monitoring: Establishing and tracking performance objectives.
- Strategy Execution: Implementing strategies effectively.
- Continuous Improvement Methods: Techniques for ongoing improvement in service performance.
![performance-management-systems](https://www.moremomentum.eu/hs-fs/hubfs/performance-management-systems.png?width=820&height=460&name=performance-management-systems.png)
Module 7: Integration project
The Integration Project is the culmination of the Program, designed to synthesise and apply the cumulative knowledge and skills gained from all previous modules.
This final project challenges you to implement your learnings in a comprehensive, real-world scenario, fostering deeper understanding and practical competence.
![integration-project-certification](https://www.moremomentum.eu/hs-fs/hubfs/integration-project-certification.jpg?width=550&height=550&name=integration-project-certification.jpg)
Who Should Participate
The Young Talent Program in Service Management is tailored for talents who are growing into service management or development functions and have not built deep and broad experience in the various service business aspects.
It is designed for early- to mid-career professionals and managers from medium-sized and larger manufacturing companies, regardless of whether they have been in service for a while or are just entering the service domain.
The Program will help talented professionals and managers prepare to take on more significant, critical roles in their companies, driving their industry's exciting service transformation journey.
Format
The Young Talent Program in Service Management is tailored for talents who are growing into service management or development functions and have not built deep and broad experience in the various service business aspects.
It is designed for early- to mid-career professionals and managers from medium-sized and larger manufacturing companies, regardless of whether they have been in service for a while or are just entering the service domain.
The Program will help talented professionals and managers prepare to take on more significant, critical roles in their companies, driving their industry's exciting service transformation journey.
Benefits
The Young Talent Program in Service Management is tailored for talents who are growing into service management or development functions and have not built deep and broad experience in the various service business aspects.
It is designed for early- to mid-career professionals and managers from medium-sized and larger manufacturing companies, regardless of whether they have been in service for a while or are just entering the service domain.
The Program will help talented professionals and managers prepare to take on more significant, critical roles in their companies, driving their industry's exciting service transformation journey.
Application Proces
The process from application to registration is as follows:
![young-talent-program-service-management-application-process](https://www.moremomentum.eu/hs-fs/hubfs/young-talent-program-service-management-application-process.png?width=739&height=77&name=young-talent-program-service-management-application-process.png)
Note: Admissions to the Program are at the sole discretion of moreMomentum. New applicants are reviewed and admitted weekly, gradually filling the group. Only complete submissions before the deadline will be reviewed. Applying early improves your chances of being accepted into the Program, as we will limit the number of participants per group to secure good group dynamics.
Application
For the Young Talent Program in Service Management
Thank you for your interest.
The Prospectus of the Young Talent Program in Service Management is on its way to your mailbox.
Choose your preferred option: