8 min read
Jan van Veen: Apr 14, 2025 1:26:32 PM
As service delivery shifts to digital and remote channels, building and maintaining customer trust has never been more crucial. While remote...
10 min read
Jan van Veen: Mar 25, 2025 11:59:26 AM
Trust-building in digital services is no longer what it once was. Manufacturers require a new approach to remain competitive and maintain strong...
4 min read
Jan van Veen: May 13, 2024 2:48:12 PM
In the era of advanced manufacturing, integrating technology, optimising processes, and enhancing human skills are essential for efficient and...
6 min read
Jan van Veen: May 13, 2024 10:35:44 AM
Mastering service innovation in data-driven solutions requires overcoming challenges like strategic alignment, balancing goals, and managing risks....
6 min read
Jan van Veen: Apr 16, 2024 10:59:31 AM
Navigating data-driven service transformation requires overcoming key challenges such as securing stakeholder buy-in, matching services with market...
6 min read
Jan van Veen: Mar 28, 2024 9:44:18 AM
In the digital-first service era, embracing digitalization, redefining customer touchpoints and advancing service models for partnerships are...
5 min read
Jan van Veen: Mar 15, 2024 2:05:18 PM
Navigating the evolution of data-driven services requires understanding key patterns and embracing innovation. Learn about the journey from concept...
5 min read
Jan van Veen: Feb 29, 2024 9:47:31 AM
Unlocking value in data-driven services is vital to strategic business growth and operational efficiency. Explore frameworks, strategies, and...
2 min read
Jan van Veen: Oct 2, 2023 11:32:51 AM
In a dynamic business landscape like in services for manufacturing companies, strategic thinking is a necessity. Cultivating this skill across all...
2 min read
Jan van Veen: Aug 15, 2023 3:27:18 PM
As we navigate the profound changes brought by digital transformation, relying solely on advanced maintenance and product support services is...
