8 min read
Jan van Veen: Oct 10, 2020 11:15:30 PM
With today’s disruption from Covid and the economic downturn, continuing services innovation is paramount to survive and thrive. Customer needs are changing, and new competition is entering your industry. Some of the critical success factors are...
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1 min read
Jan van Veen: Aug 31, 2020 6:40:00 PM
The biggest mistake we can make is being stuck in business-as-usual and operational thinking. The big opportunity to thrive during and after this...
1 min read
Jan van Veen: Jul 21, 2020 7:02:00 PM
During the Field Service Asia Virtual Event of WBR, we discussed the findings of our research Innovate your way out of the Covid-Crisis. Which is all...
4 min read
Jan van Veen: Jun 10, 2020 8:11:00 PM
Servitization, outcome-based services and product-as-a-service are hot topics. However, we see little examples in the industrial sectors. Too often,...
6 min read
Jan van Veen: May 7, 2020 8:47:00 PM
Many service innovations fail because they do not have a substantial and desired impact for clients. Often, customer insights and value propositions...
2 min read
Jan van Veen: Apr 20, 2020 8:59:00 PM
During a crisis, one of the biggest threats for companies is going bankrupt due to lack of cash to cover the immediate expenses. This bankruptcy can...
3 min read
Jan van Veen: Apr 20, 2020 8:49:00 PM
This is a tough one. We already know that communication is important and often recognise that poor communication is the reason something fails. This...
2 min read
Jan van Veen: Apr 20, 2020 8:32:00 PM
In times of crisis it is becomes even more critical to have a clear and compelling mission statement or strategic intent which provides a direction...
1 min read
Jan van Veen: Apr 20, 2020 8:15:00 PM
Also in difficult times, we want to do the right things right, because; It is the right thing, obviously We need to maintain the integrity of our...
3 min read
Jan van Veen: Apr 20, 2020 7:48:00 PM
Safety of your team members is not only about avoiding infections. Particularly when a crisis is long and intense, has a big impact on people’s lives...
