8 min read
Jan van Veen: Oct 18, 2020 3:37:41 PM
Manufacturing companies have a tremendous opportunity to grow and thrive through digital services if they escape from business-as-usual. For most manufacturers, the growth will come from other digital services than predictive maintenance or remote...
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8 min read
Jan van Veen: Oct 10, 2020 11:15:30 PM
With today’s disruption from Covid and the economic downturn, continuing services innovation is paramount to survive and thrive. Customer needs are...
1 min read
Jan van Veen: Aug 31, 2020 6:40:00 PM
The biggest mistake we can make is being stuck in business-as-usual and operational thinking. The big opportunity to thrive during and after this...
1 min read
Jan van Veen: Jul 21, 2020 7:02:00 PM
During the Field Service Asia Virtual Event of WBR, we discussed the findings of our research Innovate your way out of the Covid-Crisis. Which is all...
4 min read
Jan van Veen: Jun 10, 2020 8:11:00 PM
Servitization, outcome-based services and product-as-a-service are hot topics. However, we see little examples in the industrial sectors. Too often,...
6 min read
Jan van Veen: May 7, 2020 8:47:00 PM
Many service innovations fail because they do not have a substantial and desired impact for clients. Often, customer insights and value propositions...
2 min read
Jan van Veen: Apr 20, 2020 8:59:00 PM
During a crisis, one of the biggest threats for companies is going bankrupt due to lack of cash to cover the immediate expenses. This bankruptcy can...
3 min read
Jan van Veen: Apr 20, 2020 8:49:00 PM
This is a tough one. We already know that communication is important and often recognise that poor communication is the reason something fails. This...
2 min read
Jan van Veen: Apr 20, 2020 8:32:00 PM
In times of crisis it is becomes even more critical to have a clear and compelling mission statement or strategic intent which provides a direction...
1 min read
Jan van Veen: Apr 20, 2020 8:15:00 PM
Also in difficult times, we want to do the right things right, because; It is the right thing, obviously We need to maintain the integrity of our...
